More ways to get paid with MYOB, now with PayPal and PayPal Pay in 4

Hi Ianmc12,

Thanks for your response.

As per checking, PayPal will not be an option for all merchants. This includes non-profit business and transaction types. As we check your account, you have a merchant category detail of 8699, which falls into the category of non-profit, and this is the reason why PayPal is not available when an invoice is received.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

hi, selvaganapathy where do these payments go?? I haven't set anything up with myob and someone has just paid two very large invoices via paypal and I have no idea how to access this? Do I have control over where the payments go when they pay by paypal or is it just to a MYOB bucket and then you take days to transfer them through. Or, can I set this up to go to my business paypal account?

Hi Doreen 

Yes this is what I have done, we have been using Online Invoice payments for some time and the paypal option appears on the invoice in MYOB when I create the invoice however, when the customer receives the invoice there is no Paypal option. I  raised a test invoice yesterday and emailed to myself and confirmed there is no paypal option to pay. I have since deselected the online invoice payment option and then re selected the Online payment option and tried again and it still doesnt work?

Hi doublet 

Thank you for your post.

If online invoice payments is set up correctly, payments from your customer will go automatically to your bank account you've specified to record your online invoice payments. You may use the Find transactions to access payments.

Our Help Articles, Online invoice payments, has detailed information to assist with this.

Please feel free to post again I'm happy to assist.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,

Princess

Hi

We have online payments for our invoices, however customers are unable to use the PayPal option even though it is listed as a payment option. We are a NFP preschool - is this an issue?

If  payers cant use that option can it be deleted from the list of payment options?

Thanks - Jo

Hi hms1 

Thank you for your post.

As of the moment there is no incident report for Pay pal option in Online invoice Payments not working. We can't delete this option from the list, we ca only remove or turn off the Online invoice payments. 

I will take a look into this and to further check can you please send me a Private message with your serial number and email address.

Cheers,

Princess

We are looking at introducing Pay Pal and Pay in 4 and MYOB appears to have this option in the create a sales invoice screen however, when the Invoice is received by the customer there is no option for them to use Pay Pal. Can someone let me know what else do I have to do to enable the Paypal option?

Hi Ianmc12,

Thanks for your post.

Thanks for your interest with PayPal as a payment option for your customers. To have the PayPal payment option available, all you have to do is to sign up with 'Online Invoice Payments' and the PayPal will be automatically one of the payment options your customers have, there is nothing additional you need to do. More information regarding your concern can be found in the Help Article: Online invoice payments.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen