MYOB Business and AccountRight Intermittent Errors

Hi PennyZ,

Thanks for the screenshots!

I tried to replicate the issue you have, and then it comes up with the invoice date. What I would suggest is that, when you click on 'Create new bill' and then select the document to attach, kindly wait for at least a minute before recording until the correct date comes up.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

Hi Doreen,

I have no idea whether anyone else is experiencing this.

Nonetheless, here is a snip of one example:

Hi PennyZ,

Yes, please. Kindly attach an example of the invoices with the wrong dates. And if I may ask, were you able to check it already with other users if it's happening to them as well?

Best regards,

Doreen

Hi Doreen,

Thank you for responding.

I have only identified the issue to be occurring randomly.  Would you like me to provide an example?

Hi PennyZ,

Thanks for your post, and welcome to the MYOB Community Forum.

Regarding your concern, does the wrong date showing on all invoices? Also, if you can have other users of the file to see if same thing is happening on their end with the invoices processed from In Tray. I'll be looking forward to your response.

Best regards,

Doreen

I am experiencing 'date' problems with the OCR while using the In Tray function.  The dates on some invoices processed from the In Tray are incorrect and I cannot find any place on the corresponding Invoice to suggest that it has selected the date from another field within that document.  Is anyone else having problems like this?  

Despite the message saying that there has been a significant improvement, I can't say there has been.  It is payday.

Not happy Jan!

Yep. :( And everything I need to do involves one of the features that's still under consideration for possibly maybe, sometime (never) being added to the (useless) browser version.

I still cant use ANY funtion in MYOB Account Right.  Blank screen comes up if I click anything.  I also have payroll today, which is already late AND a tender to submit.  I understand technical difficulties occur, but why isn't MYOB sending an email with updates or a text... it's left to me to figure out there is an issue at the MYOB end.  Really unimpressed with MYOB today. 

Some of our employees can access MYOB however its payroll day and our payroll person cannot !!!!!