We're experiencing a service disruption impacting select MYOB products.
We understand some customers are facing challenges with logging into their account due to this issue.
We are dedicated to ...
Published 7 months ago
Version 1.0
Blog Post
Hi SDuddy thanks for the feedback. Access to the forum was absolutely unfortunate timing with the upgrade being completed today.
The two disruptions were not directly linked, but the increased traffic to the forum due to the access incident, coupled with having just published the new forum caused an overload error here in the forum.
Co-ordinating our communications is something we are always working to improve, we have many options that can be taken to notify our customers when we are aware of an incident, these can be:
- Our Status hub
- In product messaging
- Emails
- Media statements
- Social media posts
- Community forum posts
- Messaging on our support channels like MOCA, phone and livechat
Its also important to note that from the time MYOB is aware of an incident we also need to understand how many services and customers are affected.
This can affect how long it might take to be changed in status hub and what channels we might use to notify our customers.
Status Hub and the Community Forum would definitely be two of the most common places for us to update, I really appreciate that you do check here and are subscribed to the status hub.
In the event that there is another incident in future, I hope that we can better meet our customers expectations with communication
Kind regards, Mike