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EXO Payroll - STP Submission Failed - Status Code 403
Hi There We have a few customers complaining about the STP Submissions Failed error. "The service returned a status code of 403 with a message [Forbidden]. " Just wondering if other partners out there are seeing similar issues with their sites? Is it possible a windows security update has broken this? Was working fine prior to today. I will log a ticket as well Regards Roselyn Nand321Views0likes5CommentsCan't Access data using API
Hello, I have setup my Exonet software into my local system and i want to integrate data from MYOB Exo to HubSpot. Now, I have register an app into Developer portal and created Access Token but not sure which URI is going to use for API call. As this document says - https://developer.myob.com/api/exo/endpoints/contact/ we have tried https://exo.api.myob.com/contact/. But it says no data available on relay and status code is 503 not 200. What will be the URI to get contact data and why is it giving 503? Also, we have checked accountright to check scope. But it is giving null records.15Views0likes1CommentFixed Asset Rolled over twice
Hi, Can anyone help regarding the FA that was accidentally rolled over twice? How to roll it back to the current year before calculating depreciation for July 2024. I can't seem to see Period to modify in the system, also tried to check in the SQL. When doing depreciation in July, the below error was prompted.106Views0likes0CommentsExo API service restart may be required this morning.
Hi all, After some scheduled maintenance some customers are reporting problems accessing the Exo API via the Cloud Relay service. If you are having problems with the Exo API this morning, please try restarting the EXOAPIProviderService on your server, this should restore full functionality.19Views0likes0CommentsWay to check for external 3rd Party Integrations
Hi I'm fairly new to Exo and am planning a server migration for a client. In another product I use, there is a location to where you can see some of customisations and external application integrations (for various reasons, not all types of customisations show up). However, it's still a useful additional check alongside our records and information provided the client and their IT. Does something similar to this exist in Myob Exo, that I can use as an extra safeguard while planning all this migration? Thanks!24Views0likes2CommentsExo ES Payroll NZ Standard Pay RDP Rates
Want to see if it is more widespread in the community or if it is specific to this client only. Anyone running into issues Standard Pays for NZ where the Standard Pay on the employee shows different to the standard pay on a pay? Moreover, the standard pay and the standard pay RDP rate is also different. The difference in Standard Pay and Pay is PAYE/Student loan. Did the 2024.1 upgrade not take correctly perhaps? Employee is set to Standard Pay for RDP but is pulling through a different gross liable for the RDP calculation. Unsure where the amount is coming from. Client runs hours for AL and RDP not weeks/days.20Views0likes0CommentsMYOB Exo Business - Process D/Cs Before Generating Proposed Payment Run Report
Hello, Our company utilises MYOB Exo Business. On the Creditors Payment Batch Processing section, after finalising and reconciling the payments to generate the aba file, part of the process is to generate 2 reports under the REPORT tab: 1. View All Outstanding Payments (Released) and; 2. Proposed Payment Run. I had made the mistake of clicking PROCESS D/CS without generating the Proposed Payment Run report. How canI undo the PROCESS D/CS step so that I can generate the Proposed Payment Run report?43Views0likes0CommentsMyob Exo - Duplicate Creditor Batch - Major BUG
A duplicate creditor payment batch was accidently processed by one of our staff and instead of the creditor invoices now showing as overpaid, EXO has just applied the duplicate payment to the invoice/s (increasing the invoice amount). How do we reverse the direct credit batch? We only have an option to reverse a cheque payment (who does cheques anymore, seriously???) but not a direct credit payment. (The ABA file wasn't uploaded to the bank so the creditors have not actually been double paid). We tried to manually reverse one of the payments but because EXO increased the invoice total, the invoice now shows as outstanding. For example: a $50 invoice had 2 x $50 payments allocated, but when both payments were reversed the invoice total shows as $100??. The correct payment was applied to the invoice, but it still shows as overdue by $50 . The Aged balance shows correctly as $0 but when I run an outstanding invoice report the invoice is showing up as unallocated. How on earth is one meant to fix this ?? This has to be one of the worst accounting programs out there!!Correction Quantity on PO Lines
I must relucantly admit that despite supporting Exo for more years than I care to count, there is a feature/function that I have no idea about. To date I have successfully side-stepped answering questions about theCORRECTION_QUANT on PO lines, but now have a query from a client that I cannot dodge. Is someone able to tell me: - what is the purpose of theCORRECTION_QUANT value? - how does one manage theCORRECTION_QUANT value? I know that I see it set to a non-zero value sometimes, but cannot advise clients how they managed to set it.Solved104Views0likes1CommentMYOB Exo API and Integration
Does anyone have any issues with MYOB Exo API returning partial and erratic data? We utilize the EXO API for our ecommerce website. Our online store syncs product data and prices through the API connection. Currently, we retrieve product prices via the "SalePrices" object array using the following endpoint:https://exo.api.myob.com/stockitem/{sku} Recently, we've encountered an issue where SalePrices for certain products show as 0 through API calls, while in EXO, the prices display correctly. We have over 3000 SKUs published on our website, and many of these products are experiencing this issue. It's important to note that this behavior is erratic, meaning the API call sometimes provides correct pricing. Any ideas on a solution which is consistent and sustainable? Or for that matter the cause of the issue in the 1st place?81Views0likes0CommentsAccounting Software Server Crash or Laptop Issue
Hello, I'm currently facing a bit of a technological headache, and I'm hoping some of you tech-savvy individuals might be able to shed some light on the situation. I've been diligently using MYOB for my accounting needs, and everything was running smoothly until today. Suddenly, I encountered what seems to be a server crash issue. However, I'm not entirely sure if it's on MYOB's end or if there's something awry with my laptop's server. Here are a few things I've observed: Unexpected Crashes: MYOB keeps crashing unexpectedly, and I'm having trouble pinpointing the root cause. Internet Connection Stable: My internet connection seems stable, ruling out the possibility of a general connectivity issue. Other Software Working Fine: Other software on my laptop is running without a hitch, so the problem seems isolated to MYOB. Has anyone else encountered similar problems recently? Is MYOB's server acting up, or should I be investigating my laptop's servers configurations? Thanks in advance for any assistance you can provide! Best regards, Charlie74Views0likes0CommentsAccounting Software Server Crash or Laptop Issue
I'm currently facing a bit of a technological headache, and I'm hoping some of you tech-savvy individuals might be able to shed some light on the situation. I've been diligently using MYOB for my accounting needs, and everything was running smoothly until today. Suddenly, I encountered what seems to be a server crash issue. However, I'm not entirely sure if it's on MYOB's end or if there's something awry with my laptop's server. Here are a few things I've observed: Unexpected Crashes: MYOB keeps crashing unexpectedly, and I'm having trouble pinpointing the root cause. Internet Connection Stable: My internet connection seems stable, ruling out the possibility of a general connectivity issue. Other Software Working Fine: Other software on my laptop is running without a hitch, so the problem seems isolated to MYOB. I'm unsure if this is a widespread issue that others might be experiencing or if there's something specific to my setup. Has anyone else encountered similar problems recently? Is MYOB's server acting up, or should I be investigating my laptop's servers configurations? Thanks in advance for any assistance you can provide! Best regards, Charlie50Views0likes0CommentsTPAR Error
Hi, When clicking on the submit button for TPAR - getting the below error: 'The server reported a bad request. Check that your ABN number is correct for the login credentials supplied. The field PostcodeT must match the regular expression [0-9]|(4) Anyway this can be fixed - or what may be causing the error?159Views0likes1CommentGST Codes - Bulk Supplier Invoice Upload
Hi All, We usually bulk upload multiple supplier invoices in Exo using 2 ways. a. Invoice Import for multiple supplier invoices: Suppliers have been set up with a certain GST option. The GST defaults to this selected option. However some suppliers sell us both GST applicable and GST free products. b. Copy Paste invoice lines for single supplier bill: The GST on each of them though defauts to the option "32. 10% Noncap Purch - Attracting GST".We tried to copy paste with additional columns leading to Options, but it hasnt worked for us We have invoices that we need to select a few other options like 27. 10% Cap Purchase - Atrracting GST 29. 0% Cap Purchase - Without GST 32.10% Noncap Purch - Attracting GST 34. 0% Noncap Purchase - Without GST 36. 0% Not reported Can someone help us with possible solutions to get the right GST code for both the methods of recording purchases a. Invoice Import d. Copy paste single invoice lines Thanks234Views0likes1Comment