Forum Discussion

Shane404's avatar
Shane404
Experienced User
8 days ago

2 step authorize and password enter

Hi,

 

I don't remember since when, I need to enter password everyday to login MYOB. And Two-Factor Verification code as well. This is so inconvenience. I am getting tired of entering a long account name, long password then a stupid email code again and again.

 

We have 10 company files, which means I need to repeat those steps 10 time everyday. And even some day I need to do it a few times per day for no reason. Morning login, then password and code needed again in the next few hours.

 

Please remove this stupid function.

 

  • Toban's avatar
    Toban
    Experienced Cover User

    this is a constant time waste throughout the day
    please enable this 2FA to be turned off or at least reduced to once a day.
    Is there any regard for whether your customers actually want this function or not?

  • Shane404's avatar
    Shane404
    Experienced User

    Things is getting even worse.. Just read the MYOB notification. From 27/11, we need to sign in MYOB every 20-30 mins. Are you kidding? Seriously? I am now considering to be a Xero user now.

  • NikkiParsons's avatar
    NikkiParsons
    Valued Cover User

    Isaiah_C the overnight change in 2FA is mindbogglingly overkill. If files are on different versions (client hasn't upgraded and we don't want to upgrade as they manage their file) you have to do a full login in and 2FA, then if you swap files after doing a 2FA login in you have to fully sign in, and if you leave a file idle for a period of time to work around this, it kicks you out of the file and you have to fully login again with 2FA. Without a lie, I have logged in over 20 times since 10am this morning. It's ridiculous.

  • This is the most frustrating thing, we have over 40 company files and having to sign in to each everytime you want to use it, and now the 2FA everytime too is just too much.  If you leave the file open it then times out in a short time so you have to close and login again.  

    What a waste of time, get with the play MYOB every update just causes more time wasting.

  • Ill second this, its stupid to have to do it every single day. Its a huge waste of time.

     

    At least bring back the old check box so we only have to do it once a month.

  • Shane404's avatar
    Shane404
    Experienced User

    It is not helping at all.  Two-factor authentication should be an option instead of compulsory.

    • Princess_R's avatar
      Princess_R
      MYOB Moderator

      Hi Shane404,

       

      The ATO has mandated a 24-hour two-factor authentication (2FA) to enhance security and comply with legal requirements. We've implemented these changes to follow best practices in a challenging security environment and to protect your sensitive business data from unauthorised access. For more details, check out this link.

       

      Cheers,

      Princess

      • JenineD's avatar
        JenineD
        Experienced Cover User

        But it isn't every 24 hours.  I singed into the same client data file 5 times yesterday and I had to do the whole verification over and over.  I signed out and forgot I had to do something else and then I had to sign in again to the same data file I had already worked in earlier that day.

        Yes, i have all the 2FA set up, I have 50 clients in my desktop screen.  However, if I open the web-browser, I can navigate from client file to client file without any 2FA but I hate using the browser.  I don't find it user friendly at all.

         

        This has to be rectified.  I, and every other accountant/bookkeeper, want to sign in once a day to their file profile and be able to open every client for at last a 12 hour period (bring back the "keep me logged in for 12 hours" box PLEASEEE!!!!

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi Shane404,

     

     We have been actively sharing information about this update through emails and announcements on our Community Forum to keep users informed. Here's the post that provides further details on the implementation of the two-factor authentication and its benefits.

     

    Regards,

    Sai