Forum Discussion

davidiyi's avatar
davidiyi
Contributing User
11 months ago

ACCOUNT RIGHT STILL DOWN

Hello,   what is going on.   MYOB still down.   no updates on your 
  • Genreve_S's avatar
    Genreve_S
    11 months ago

    Hi charlie-m, 

     

    Thanks for posting your concern in the forum. 

     

    I'm sorry to hear about your difficulties opening your AccountRight software. Currently, the team has identified the same issue for a small amount of users and is currently working on fixing it. I would suggest checking this link to see updates regarding the issue. Also, some users previously impacted by this seem to be able to access their files now. 

     

    We appreciate your patience. In the meantime, let us know if you require any other assistance. 

     

    Thanks,

    Genreve

     

     

Celia_B's avatar
Celia_B
MYOB Staff

Hi davidiyi,

 

Thank you for your post and welcome to the Community Forum. 

 

We want to thank Vector for providing information on how to get back online. As for this concern, our team has identified this problem that is preventing some AccountRight users from accessing the file and receiving a connection error. We are working hard to resolve this issue. For the meantime, can you please try to restart your computer and try to log back into your account as per Vector suggested.

 

Let us know if you have concerns or questions. Please feel free to post again. We are happy to help. 

 

Kind Regards, 

Cel

 

davidiyi's avatar
davidiyi
Contributing User
11 months ago

at last.  it is working.

 

Myob.  a day lost.   

 

 

Thanks

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    11 months ago

    Hi davidiyi,

     

    Thank you for letting me know. I am glad that the issue is now resolved. If you have any concerns in the future, please feel free to create a new post. We are happy to assist. Again, Apologies for this inconvenience.

     

    Kind Regards,

    Cel

     

    • charlie-m's avatar
      charlie-m
      Experienced Cover User
      11 months ago

      Hi

      Our MYOB is not letting us login, on all accounts

      27/10/2023 9:06 South Australian time

      Charlie

      • charlie-m's avatar
        charlie-m
        Experienced Cover User
        11 months ago

        Have tried shut down and restart, still will not allow login