Forum Discussion

CropServ's avatar
CropServ
Experienced Cover User
9 months ago

AccountRight Crashes When Exporting Purchases

Hi In AccountRight, am exporting purchases (item purchases), separating using Tabs (include field headers). Each time I have tried to Export MYOB crashes. Have tried both online and on desktop. Hav...
  • CropServ's avatar
    CropServ
    8 months ago

    Hi Gavin

    In case you would like to know the answer to the export issue: Chatted with support online on 2 occasions. Reinstalling MYOB did not work.

    Clearing the MYOB cache did work and I could export.

    Reinstalling MYOB nor clearing the cache did not fix the error in the accounts. You mentioned there is a script to fix the Office Expenses amount (showing in the Accounts List) which is incorrect - have worked out which 2 accounts the exact $ figure has been swapped between, there are also 2 cost of sales account which this has also happened to.

    What do I need to do to get the script run on our file?

    Thanks for your help.

    Michaela

gavin12345's avatar
gavin12345
Ultimate User
9 months ago

Hi CropServ 

 

The error message you are getting indicates that the file might be over 4 GB in size (max file size). 

 

Is your file online or offline. If offline check the file size in Library. If online try to make a backup and restore locally to check file size.

 

Note this company MYOX Services can reduce your file size by purging data if this is the issue.

 

Regards

Gavin

  • CropServ's avatar
    CropServ
    Experienced Cover User
    9 months ago

    Hi Gavin

    Thanks for your reply.

    The file size is 4185408KB in the Library, so just of 4 GB.

    Thanks for the link. Is there any way we could purge the transactions ourselves?

    Regards

    Michaela

    • gavin12345's avatar
      gavin12345
      Ultimate User
      9 months ago

      Hi CropServ 

       

      With AR2024 MYOB decided purging was no longer necessary, so the feature was never included in this version.

       

      Your only option is to use a 3rd party purge service (which can be expensive) or start a new file (which can take a long time to setup).

       

      Regards

      Gavin

      • CropServ's avatar
        CropServ
        Experienced Cover User
        9 months ago

        Hi again Gavin.

        Well this gets a little more confusing. I didn't think our file was that large.

        As you can see we have 2 backups, one from last week is over the 4GB, am sure last week I did not see it was this large. This file, although backed up after the 2024 version came out, was asking me to upgrade the file to the 2024 version this morning, even though I was using it last Friday. The backup done today is only 375104kb. 

         

        Have tried exporting again and have the same crash occurring.

         

         

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