Forum Discussion

CropServ's avatar
CropServ
Experienced Cover User
9 months ago

AccountRight Crashes When Exporting Purchases

Hi In AccountRight, am exporting purchases (item purchases), separating using Tabs (include field headers). Each time I have tried to Export MYOB crashes. Have tried both online and on desktop. Hav...
  • CropServ's avatar
    CropServ
    9 months ago

    Hi Gavin

    In case you would like to know the answer to the export issue: Chatted with support online on 2 occasions. Reinstalling MYOB did not work.

    Clearing the MYOB cache did work and I could export.

    Reinstalling MYOB nor clearing the cache did not fix the error in the accounts. You mentioned there is a script to fix the Office Expenses amount (showing in the Accounts List) which is incorrect - have worked out which 2 accounts the exact $ figure has been swapped between, there are also 2 cost of sales account which this has also happened to.

    What do I need to do to get the script run on our file?

    Thanks for your help.

    Michaela

CropServ's avatar
CropServ
Experienced Cover User

Hi Gavin

Thanks for your reply.

The file size is 4185408KB in the Library, so just of 4 GB.

Thanks for the link. Is there any way we could purge the transactions ourselves?

Regards

Michaela

gavin12345's avatar
gavin12345
Ultimate User
9 months ago

Hi CropServ 

 

With AR2024 MYOB decided purging was no longer necessary, so the feature was never included in this version.

 

Your only option is to use a 3rd party purge service (which can be expensive) or start a new file (which can take a long time to setup).

 

Regards

Gavin

  • CropServ's avatar
    CropServ
    Experienced Cover User
    9 months ago

    Hi again Gavin.

    Well this gets a little more confusing. I didn't think our file was that large.

    As you can see we have 2 backups, one from last week is over the 4GB, am sure last week I did not see it was this large. This file, although backed up after the 2024 version came out, was asking me to upgrade the file to the 2024 version this morning, even though I was using it last Friday. The backup done today is only 375104kb. 

     

    Have tried exporting again and have the same crash occurring.

     

     

    • gavin12345's avatar
      gavin12345
      Ultimate User
      9 months ago

      Hi CropServ 

       

      Very weird! I suggest you open the smaller file (mar 2024) locally and try the export from the file in the Library. Let us know if your are able to export when file is local. Also check the file size after exporting locally.

       

      Regards

      Gavin

    • CropServ's avatar
      CropServ
      Experienced Cover User
      9 months ago

      Gavin

      I have just been provided some further information from 'myoxservices'.

      When they did some testing on the backup file the file size grows. There are no additional records in the file so it is unclear why the file size is growing.

      They did detect an error in the Office Expenses Header Total. As at the end of January this did not occur. Have checked our online file and and the Office Expenses Total is incorrect, a balance of $8,877.63 is still showing when I move the detail accounts up (there are no detail accounts listed under the Header). Not sure what this is made up of.

      Am running another Export for another error message that comes up at the end.

      • CropServ's avatar
        CropServ
        Experienced Cover User
        9 months ago

        Hi again Gavin.

        The export has crashed again. Attached the error list, the error message box that comes up after clicking close.

        Have tried the export 3 times today and the file size has increased.

         

        Not sure how to fix the Office Expenses header total in the Accounts List as I can't see where it is getting the extra $8,877.63. Checked the January report for Office Expenses and that was correct. When running a P&L for February the Office Expenses total is correct, same with March. When running a GL Detail report for the Details Accounts the totals also appear correct, none of the Detail Accounts contain the amount of $8,877.63.

         

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