Forum Discussion

CropServ's avatar
CropServ
Experienced Cover User
9 months ago

AccountRight Crashes When Exporting Purchases

Hi In AccountRight, am exporting purchases (item purchases), separating using Tabs (include field headers). Each time I have tried to Export MYOB crashes. Have tried both online and on desktop. Hav...
  • CropServ's avatar
    CropServ
    9 months ago

    Hi Gavin

    In case you would like to know the answer to the export issue: Chatted with support online on 2 occasions. Reinstalling MYOB did not work.

    Clearing the MYOB cache did work and I could export.

    Reinstalling MYOB nor clearing the cache did not fix the error in the accounts. You mentioned there is a script to fix the Office Expenses amount (showing in the Accounts List) which is incorrect - have worked out which 2 accounts the exact $ figure has been swapped between, there are also 2 cost of sales account which this has also happened to.

    What do I need to do to get the script run on our file?

    Thanks for your help.

    Michaela

gavin12345's avatar
gavin12345
Ultimate User

Hi CropServ 

 

I suspect the office expense header issue is unrelated. These errors happen often and MYOB have a script to fix.

 

It file size issue is more important - critical. That the file size is increasing by a factor of 10 simply by running an export is a worry.  I have tagged a couple of Moderators - hopefully thay can look into this quickly and resolve.

 

Princess_R  Celia_B 

 

Regards

Gavin

CropServ's avatar
CropServ
Experienced Cover User
9 months ago

Hi Gavin

In case you would like to know the answer to the export issue: Chatted with support online on 2 occasions. Reinstalling MYOB did not work.

Clearing the MYOB cache did work and I could export.

Reinstalling MYOB nor clearing the cache did not fix the error in the accounts. You mentioned there is a script to fix the Office Expenses amount (showing in the Accounts List) which is incorrect - have worked out which 2 accounts the exact $ figure has been swapped between, there are also 2 cost of sales account which this has also happened to.

What do I need to do to get the script run on our file?

Thanks for your help.

Michaela

  • gavin12345's avatar
    gavin12345
    Ultimate User
    9 months ago

    Hi CropServ 

     

    Glad to hear you managed to complete the export of Purchases > Items.

     

    As for the Header sub totals, you will need to raise this with MYOB staff. They run the scripts for online files.

     

    Regards

    Gavin

  • CropServ's avatar
    CropServ
    Experienced Cover User
    9 months ago

    Thanks for your time Gavin.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    9 months ago

    Hi cropserv,

    Thanks for your post, and my apologies for the late response. I've sent you a private message. Kindly check your inbox.

    Regards,
    Earl

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