Forum Discussion

PL1's avatar
PL1
2 years ago

Back up frozen - AccountRight

Hi 

 

I cannot log into MYOB.

Message on the screen

 

Backup in Progress

This company file is currently backing up

You can sign on once the backup is complete

 

The screen is also frozen

 

Please advise

 

  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, PL1 

     

    Thanks for your post.

     

    We were able to run a fixed script on your company file. Kindly log out and then log back in to see if it's working now. Please let us know if you require any further assistance with this. We are happy to assist.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, PL1 

     

    Thanks for your post.

     

    We were able to run a fixed script on your company file. Kindly log out and then log back in to see if it's working now. Please let us know if you require any further assistance with this. We are happy to assist.

     

    Best regards,

    Doreen