Good morning
I am battling to log into MYOB. Just pressed the "upgrade" button and when I try to open the file it says "Upgrade is in progress - This company file is currently being upgraded. You can sign on once the upgrade is complete". I've waited and waited but it keeps on doing that. I have wages to do. Please help.
I managed to log in now, thanks ...
Hi mark-amw,
Absolutely, we can help you out! Getting stuck during the upgrade process can disrupt your workflow. But don't worry, I've got you covered. I've run a script on your file that should fix the upgrade issue. Just log out of your file, clear your AccountRight cache, and log in again.
Cheers,
Princess
Great. Thanks for that, it worked.
I am having the same issue this morning. We have 3 company files, two have upgraded with no issue but one is saying it is still upgrading and i can not access it. It has now been an hour and i have tried restarting computer etc.
Please, i need to have access to this file today.
Thanks, Adele
THIS SEEMS TO HAVE RESOLVED ITSELF.
Hi Mathilda. We are having the same issue. Still receiving the same Upgrade in Progress message since 8.30am this morning. File access is needed urgently.
Hi everyone,
I understand you had an issue opening your file after the upgrade. Normally, a file needs a certain amount of time to upgrade. If you continue to have problems with your file until now, please let us know. We're happy to help.
Feel free to create a new thread in the forum if you have any other concerns.
Thanks,
Genreve
Hi Mathilda, did you manage to resolve this as we are having the same issues.
Good morning again - I thought I was able to log in but then I realised it was the old file, so I still can't login and I couldn't make another post as it said I have exceeded the number of posts. I am desperate for help please ...
I managed to log in now, thanks ...
