Forum Discussion

Jason0820's avatar
Jason0820
Contributing User
2 years ago

Change of Primary Own

Hi Can I please have some help in being able to transfer the Primary owner of our company's MYOB file, as the previous CFO is no longer contactable, and even if she was - I am not sure that she would...
Administration
owner
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, Jason0820 

     

    Thanks for getting back to us.

     

    Since you will need to change the Owner of the business, you will need to fill out the Change of Details Form sent by Leneth_A. This is to ensure that the current listed owner of the business will be replaced by the person you will change it to. 

     

    Best regards,

    Doreen

Jason0820's avatar
Jason0820
Contributing User

Hi Doreen

 

Thanks for the follow up, but unfortunately I am still awaiting on an answer after a week from MYOB support.

 

I have spent 6 hour on the phone to them over 2 days for them to then hang up on me.

 

So no, I haven't gotten to an answer.

 

It's also very unfortunate that the call centre keeps telling me that "ONLY' the owner can transfer the file. (With the 'OWNER' being sacked and matched off the premise as a employee). 

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, Jason0820 

 

Thanks for getting back to us.

 

Since you will need to change the Owner of the business, you will need to fill out the Change of Details Form sent by Leneth_A. This is to ensure that the current listed owner of the business will be replaced by the person you will change it to. 

 

Best regards,

Doreen

  • Jason0820's avatar
    Jason0820
    Contributing User
    2 years ago

    Hi Doreen

     

    Yes I did complete the form and have sent it into customer_service@myob.com on Thursday 28th 2023. Over a week ago and still haven't heard anything. 

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 years ago

      Hi, Jason0820 

       

      Thanks for your prompt response. 

       

      Kindly try to follow up on your request by sending them an email. I will also follow up with the relevant team. We truly appreciate your patience and understanding regarding this concern. 

       

      Best regards,

      Doreen

      • Jason0820's avatar
        Jason0820
        Contributing User
        2 years ago

        Thanks for your help Doreen

         

        After - 

        6hrs on hold over two days,

        5 emails to customer_service

        Muliple messages in this thread

        Chasing signatures for two directors

         

        I have finally became a 'Owner' of a company file.

         

        Learning from this,

        1.MYOB doesn't understand what a company is, they think every business is a sole trader with an owner. 

        What is the official definition of company?
        "A company is a entity endowed with the legal personality"
         
        2.The help phone number has individual's that don't under the product nor are trained to understand that when the 'Owner' is sacked and matched off of the property, they are generally unlikely to be of an assistance with signing the MYOB file back over to the Company.

         

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