Forum Discussion

graemeb's avatar
graemeb
Contributing User
2 years ago

Change page sizes

I am unable to print simple reports (eg; GST) to an A4 size format. The "Display Report" shows an almost square format on the preview screen. On the menu bar the "Size" options are "Tabloid, Legal, E...
Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi graemeb,

 

Thank you for your post and welcome to the Community Forum. 

 

When you click on Print, the document downloads as PDF, upon clicking Print on the PDF document again, you should be presented with a Printer Preferences screen where the paper size can be changed.   

 

The window settings can override the normal printer settings for the document being printed; we recommend checking if that is already set to the correct paper size. The reason the right-hand side of the page is clipped off is because of the Page Set up settings. It will set a wide margin. If you specify your printer, you will get the correct margins for that printer. If you are scripting the print/save, then before the print step, include page setup and specify the printer you intend to use.  

 

Let us know if you need further assistance with this. We are happy to assist you. 

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Regards, 

Cel

 

  • graemeb's avatar
    graemeb
    Contributing User
    2 years ago

    I should have med it a bit clearer - I am printing to PDF, and the default page size is A4, but the content of the A4 page in the PDF is truncated, because the "Display" in MYOB is much wider.

     

    Nevertheless, I would still like to know why MYOB crashes to desktop, don't you?

     

    My older versions of Accountright were fine. See attached images that might help to explain:

    • graemeb's avatar
      graemeb
      Contributing User
      2 years ago

      According to MYOB online help (attached image) I should be able to adjust report page sizes.

      I am reporting this bug to you - clicking on any item in the Page Size menu will cause a crash to desktop.

      Can ypou replicate this?

      I am using MYOB AccountRight v2023.8.1.2

       

      • graemeb's avatar
        graemeb
        Contributing User
        2 years ago

        Thank you for not solving my problem. It shows how much you care about your customers. :(

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    12 months ago

    Hi graemeb,

     

    We regret to know that the issue persists after doing the troubleshooting that we provided. One of our moderators is already raising this to our relevant team for review and I will follow up on this case, Rest assured that once we have an update, we will post it on this channel. Again, apologies for the inconvenience. 

     

    Meanwhile, if you still have other questions and concerns, please don't hesitate to contact us. 

     

    Kind Regards, 

    Cel

     

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