Change page sizes
I am unable to print simple reports (eg; GST) to an A4 size format. The "Display Report" shows an almost square format on the preview screen. On the menu bar the "Size" options are "Tabloid, Legal, E...
Forum Discussion
Hi graemeb,
Thank you so much for the information. In this context, I would suggest considering whether adjusting the Timeout value might help you reach your intended destination. However, it's important to note that this could be viewed as more of a workaround than a definitive solution. To see if this approach suits your needs, you can access the instructions in an older post using the following link: AccountRight Timeout Extender
I would recommend clearing your AccountRight cache as an additional step to check if it helps resolve the issue: Clearing the AccountRight Cache
Please do let me know how you go on this.
Regards,
Earl
I am still not able to print proper reports with this software. This issue has not been resolved, and I wonder how many automated crash error files have to be generated before a human being actually tries to fix the software?
If you cannot fix it p;lease let me know and I will happily cancel my subscription.
Hi graemeb,
Thank you so much for the additional information and my apologies for the late response.
Upon conducting a more thorough investigation into this issue, we have identified a potential solution. This error can typically be resolved by following these steps:- Deactivate the preference for "Automatically email sales when they are recorded (invoices, orders, and quotes)" under "Setup" >> "Preferences" >> "Sales/Purchases" before recording the sale or purchase.
If this initial step does not resolve the issue, please make sure that the linked accounts for both the "Bank account for electronic payments" and the "Bank account for Undeposited funds" are not left blank. You can verify this by navigating to "Setup" >> "Linked accounts" >> "Accounts and Banking accounts."
By following these instructions, we aim to address the problem you've encountered. If you continue to experience difficulties, please don't hesitate to reach out for further assistance.
Please do let us know how you go on this.
Regards,
EarlI don't think you have read my intial posts about the problem I am having. I am simply trying to print reports. Normally I only need:
Balance Sheet
Profit & Loss
GST Detail Cash
All I want is to print out to PDF the reports I used to do on the older versions of AccountRight. But on the current version it is not possible to get a neat A4 page setup. The finished PDF has the right side cut off. I am unable to select a page size. Clicking on ANY option in the Print Preview/Size menu results in a crash to desktop.
I cannot believe I am the only person having this problem? What could cause this?
I do not have the "Sales/Purchase" option selected for automatic emails.
My linked accounts have no blank entries.
