Forum Discussion

LUR84N's avatar
LUR84N
2 months ago

Company file is currently backing up...

Hi, Could someone help me access my MYOB company file.  It is locked due to the following error:   The company file is currently backing up. You can sign on once the backup is complete.   Chee...
  • LUR84N's avatar
    LUR84N
    2 months ago

    Hi Earl,

     

    I received assistance via phone from MYOB.  Thank you.

CTeni's avatar
CTeni
Contributing User

Hi Luisa,

Has this been resolved at your end as we're experiencing the same issue

 

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 months ago

Hi LUR84N and CTeni

Welcome to the Community Forum! We have an online script that can resolve this issue. Please reply with the last four digits of your Serial Number and your Company File ID so we can arrange the fix for you.

Looking forward to your response.

Regards,
Earl

  • CTeni's avatar
    CTeni
    Contributing User
    2 months ago

    Hi Earl, where  can I find the Company File ID if I can't access MYOB - are you able to check a case number 01883791 - please

     

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 months ago

      Hi CTeni ,

      Thanks for providing me with a case number. I've made some changes on the backend that should fix the issue. I'd recommend closing your AccountRight first, then logging back in.

      Feel free to post again, we're happy to help!

      Regards,
      Earl

  • LUR84N's avatar
    LUR84N
    2 months ago

    Hi Earl,

     

    I received assistance via phone from MYOB.  Thank you.

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 months ago

      Hi LUR84N ,

      We're glad to hear that your issue has been resolved by our phone support team. If you have any further queries, feel free to post again. We're happy to help!

      Regards,
      Earl

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