Hi George22,
The error message seems to suggest an interference with the online servers. There is a possibility that another software like an antivirus is preventing the application from reaching the servers. I recommend reading through this article. If the issue persists, you may send a copy to create a support ticket from the My Account page. Additionally, having the latest diagnostic log can be handy once the support team email you back.
In the meantime, feel free to create a new thread if you need any other help.
Thanks,
Genreve