Forum Discussion

George22's avatar
George22
Contributing User
2 months ago

Connection error

I have had a Connection error. The screen states We're sorry, but something has interrupted AccountRight and you'll need to restart. I have done all the things it says to do including, restarting Myo...
Sue135's avatar
Sue135
Contributing Cover User
2 months ago

I have the same problem can't login , same message as OP, and I also did all the suggested ways as per your link , none of them work.

Weird thing is only one datafile affected, can access other datafiles but only one having problem.

 

Using MYOB Accounts Right.

 

Please help and let me know what should I do?

 

Thanks.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi Sue135,

    It sounds frustrating that you've tried all the suggested steps without success, especially since only one data file is affected while others work fine. At this point, I recommend reaching out directly to our support team for further assistance.
     

    To connect with live chat support, you can start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA is unable to resolve the issue, it will connect you to a live chat agent for more in-depth help.

    Regards,
    Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.