Forum Discussion

CNC2065's avatar
CNC2065
Experienced Cover User
2 years ago

Email address & password not found

I have sent an invitation to an existing user to access the online file but when they accept and enter their email address & password they get a message saying there was no match for the email & password.  

  • Hi CNC2065 

    Please send us the user's email address and your product serial number by Private Message, and we'll check if the invitation has been accepted correctly from their end ?



    Update: Invites resent and users able to login. ^KS

  • Hi CNC2065 

    Please send us the user's email address and your product serial number by Private Message, and we'll check if the invitation has been accepted correctly from their end ?



    Update: Invites resent and users able to login. ^KS