Hey everyone! Happy Friday. Sharing a quick guide on posting on our Community Forum to help you get the best response! To make a post, you'll want to navigate directly to the board that relates to your question. If it's regarding one of our products, you'll be able to click onto Product Help & Ideas from the home page and select the relevant product. From there, select the board your question relates to: and you'll be able to select Ask a Question on the top right! When posting a question, include these points of information so others can understand what you're unsure of and respond accordingly. What are you trying to do in the product? Where are you getting stuck? Are there any error messages coming up? Include relevant screenshots. Feel free to reach out if you have any further questions! Hope everyone has a great weekend. Cheers, Amanda.

I have been first in the queue on a phone enquiry for 1 hour and 25 minutes. Is it possible my call has been lost in your system somewhere or are there no consultants to answer the call?

Hi Amanda I put a post up six days ago that is yet to get a response (I did put a reply to my post, but it was to give more information rather than a solution, and I couldn't work out how to edit my original post). The link is here: https://community.myob.com/discussions/bus-report/balance-sheet-balances-dont-match-gl-balances/869774 When should I be expecting a response? This is the first time I've put a post up, have I done it wrong? Any help is appreciated. Thanks,Gemma

Hi Amanda I have put up a post 17 days ago and still have received no response. Have things changed as before I used to receive a reply to my posts no later than 3 days? I would appreciate your feedback/comments. Many thanks Barry

Just have updated your new release only to find the in sales invoicing you have a bug. As I go to print it comes up with the attached message over and over again. Then once I print it goes back to sales register. Then I have to open the invoice to get the customer's email info etc and yes it comes up with the "Any changes made to this sale will saved before it is printed" Please advise.

Hi, You are lucky, it appears MYOB don't want you to talk to them on the phone, I cannot even find a phone number.Received a message to contact them if problem persists, BUT how ?Regards.

How to post on our Community Forum

Sueshomecare
Cover User
5 days ago
I have been on hold for over an hour with MYOB help line, Live Bot chat can't help. Am SOOOOO frustrated. MYOB Payroll a month ago was not picking up all the data and we had to manually put it in. MYOB rectified the issue but it has become an issue again. With over 100 employees this problem needs to be fixed ASAP. Can someone from MYOB please respond to this message ASAP
Rodneya
3 months ago
Hi
Can you please advise whether 'POWER BI' is able to connect with " MYOB ADVANCE"?
- Genreve_S
  MYOB Moderator
  3 months ago
  Hi Rodneya,
  
  Power Bi can indeed connect with MYOB Advanced. You can read about this more from this link.
  
  Feel free to create a new thread if you need any other help.
  
  Thanks,
  Genreve
H-TS
Trusted User
4 months ago
Hi, just an FYI that I'm still having issues with the tag limit. If it's intermittent as suggested above, then I'm unlucky because I'm yet to be able to post with anything other than desktop or browser since the new design. I cleared by browser cache for a different reason earlier this week so that can't be the issue.
- MikeG1
  Admin
  4 months ago
  Hi H-TS , sorry to hear, this definitely shouldnt be happening.
  
  Based on your previous feedback, I had already removed the rule that forced only a single preset tag of dekstop/browser.
  I have double checked these settings today (screenshot below for transparency)
  
  Are you please able to clear cache and see if that works?
  If it still occurs, I will lodge a support ticket with the platform host.
  Thanks!
  - H-TS
    Trusted User
    2 months ago
    MikeG1Popping back to say I had this tagging issue again today.
melvas66
4 months ago
That’s a clear and helpful guide, Amanda! It’s great to have a structured approach for posting questions—it definitely makes it easier for others to provide useful answers. I hope everyone finds this information useful. Have a fantastic weekend too!
WTF12
Experienced User
5 months ago
Just have updated your new release only to find the in sales invoicing you have a bug. As I go to print it comes up with the attached message over and over again. Then once I print it goes back to sales register. Then I have to open the invoice to get the customer's email info etc and yes it comes up with the "Any changes made to this sale will saved before it is printed" Please advise.
- Princess_R
  MYOB Moderator
  5 months ago
  Hi WTF12,
  
  Sorry to hear you're having trouble with the sales invoicing feature after the new release. We have flagged this with our team and they're now investigating. Thanks heap for your patience and understanding while we sort this out!
  
  Cheers,
  
  Princess
DtheP69
Experienced User
5 months ago
I have been back and forth with MYOB constantly in the last 3 months, I have been chasing a fix to Client invoice reminders on the software PC app for the last 3 YEARs and now more issues, emails from them saying thank you we are working to resolve your issue but nothing is ever resolved, they up their pricing and give you a half working program in return.
I am on the waiting line now for another issue I have been on call waiting for over 2 hours now.
No doubt I will get another call assistant that has no clue and offers to escalate the issue in which you get another email providing no help whatso ever.
Is there anyone in MYOB that knows what they are doing?
Are there any users that have had success?
Maybe Xero is an option, Bit of a shame I have used MYOB for 23 Years and it's turned to S-H-I-T
- AmandaCL
  MYOB Moderator
  5 months ago
  Hey DtheP69
  
  Thank you for being with MYOB for the last 23 years.
  
  The issue regarding invoice reminders on the desktop version is currently being investigated. In the meantime, we recommend using the web browser to view the invoice reminders feature as it's not affected.
  
  For future, if you do require further support we have a number of digital self-serve options that you can utilise such as raising a case through My Account or you can connect with our virtual assistant MOCA who can answer your questions, and if unable to will transfer you through to our Live Chat team.
  
  Cheers, Amanda.
  - DtheP69
    Experienced User
    5 months ago
    Ok I have been on call waiting to MYOB for almost 4 Hours now, that's 4 hours out of my work day to fix a product I pay premium dollars for that does not work.
    Trying to fix other issues besides the invoice reminders, there are also issues with the web based system, I paid extra for the app because I preferred it.
    Frustrated and **bleep** off customer.
    CAN'T WAIT ON HOLD ANYMORE HAVE HUNG UP, SO MUCH FOR YOUR SERVICE!!!!!!!!!!
DtheP69
Experienced User
5 months ago
I want to put up a post on about MYOB'S inadequacies and lack of support but there are no places to create a post.
Can you help
onjoo888
5 months ago
Hey there,
Thanks for the guide! This will be very helpful. I’ll make sure to include detailed information and screenshots when posting my questions to get the best responses. Have a great weekend!
AmandaCL
MYOB Moderator
5 months ago
Hey loz82

This seems to be occurring intermittently for a number of users. If you clear your browser's cache history and attempt again do you still experience the same error come up? I've also found that switching web browsers seems to resolve the issue as well.

Let me know if you continue to experience an issue!

Cheers, Amanda.
loz82
Experienced User
5 months ago
I am trying to post a question, but it is coming up saying that i have exceeded the amount of tags?
- loz82
  Experienced User
  5 months ago