Forum Discussion

Weeze's avatar
Weeze
2 years ago

I'm trying to sign in to My AccountRight file but it says "This company file is currently backing up. You can sign in once completed. It's not completing .

Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi Weeze,

 

Thank you for your post and welcome to the Community Forum.

 

We are happy to reset your company file back to active, however, as you have a different company file, we cannot quickly identify which company file is impacted. I will send you a private message to ask for more information that can help us investigate. Kindly check your inbox.

 

Thanks, 

Cel

 

  • Weeze's avatar
    Weeze
    2 years ago

    Hi Celia, so happy to hear from you.

     

    MYOB AccountRight Live Plus Recurring Subscription

     

     

    Thanks for your help

     

    Kind regards

     

    Weeze ( Louise) 

     

     

    • Weeze's avatar
      Weeze
      2 years ago

      Hi Celia, how do I private message you with details.

      Thought I saw it someone and have lost the link.

      • Celia_B's avatar
        Celia_B
        MYOB Staff
        2 years ago

        Hi Weeze,

         

        I have already sent you a private message. Kindly check your inbox. 

         

        Thanks, 

        Cel

         

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