Forum Discussion

sanjita_prasad's avatar
sanjita_prasad
2 years ago

MYOB repeatedly requesting to update version

Hi   One of our MYOB user has been getting the request to update the AccountRight version every time she logs in into MYOB every morning. There are three MYOB users in our office it the upgrade but...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, sanjita_prasad 

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    If one of the users is being prompted to update the version of AccounRight, kindly choose the option to update the software. Also, if the other two users are not being prompted to update AccountRight and only one user is experiencing the issue, it is because updating the AccountRight version will not automatically update all the users' software versions, especially if they are using different devices.

     

    Please let us know if you require any further assistance with this. We are happy to assist.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi, sanjita_prasad 

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

If one of the users is being prompted to update the version of AccounRight, kindly choose the option to update the software. Also, if the other two users are not being prompted to update AccountRight and only one user is experiencing the issue, it is because updating the AccountRight version will not automatically update all the users' software versions, especially if they are using different devices.

 

Please let us know if you require any further assistance with this. We are happy to assist.

 

Best regards,

Doreen

sanjita_prasad's avatar
sanjita_prasad
2 years ago

Hi Doreen 

 

We downloaded the latest installer package and that fixed the problem for our user.

 

Thank you very much for your kind assistance.

 

Regards

Sanjita 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, sanjita_prasad 

     

    Thanks for updating us.

     

    We're glad to hear that the issue has been resolved. Please feel free to create a post again if further assistance is needed. We are delighted to assist you.

     

    Best regards,

    Doreen

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