Forum Discussion

Lisa_Jetgem's avatar
Lisa_Jetgem
Cover User
8 months ago

Not Connecting

My MYOB is saying unable to connect but there is nothing wrong with my internet???
  • gavin12345's avatar
    gavin12345
    8 months ago

    Hi Lisa_Jetgem 

     

    The software you are using needs to 'connect' to the database. This connection is different to an Internet connection. When AR advises it cannot connect, it is usually referring to the database connection. See Support section for Connection Issues.

     

    Regards

    Gavin

gavin12345's avatar
gavin12345
Ultimate User
8 months ago

Hi Lisa_Jetgem 

 

The software you are using needs to 'connect' to the database. This connection is different to an Internet connection. When AR advises it cannot connect, it is usually referring to the database connection. See Support section for Connection Issues.

 

Regards

Gavin

  • Lisa_Jetgem's avatar
    Lisa_Jetgem
    Cover User
    8 months ago

    Thanks Gavin

    It turned out that our phone and internet was down thanks to Telstra.  

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