Forum Discussion

Jeff12's avatar
Jeff12
2 years ago

Not required to enter password for accountright

All of a sudden we are not being required to enter our password when  opening account right. Can someone tell us how to reset so the password is required when you open the file everyday
Sharon_BCT's avatar
Sharon_BCT
Experienced Cover User
2 years ago

We are experiencing the same issue, ever since we upgraded to 2023.8.

 

None of the solutions offered on this post work. 

 

Can someone explain what is happening please & why it was changed.

 

Thanks.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi Sharon_BCT,

    Thank you so much for your post and I'm sorry to hear that you're having issues when logging into your account. 

    Are you inquiring about an online file or an offline file?
     

    If the file is online, it's probable that someone has configured your User Access to permit you to access the company file using the my.myob username and password. If it's set up in this manner, you won't be prompted to log in with a username and password; this step is bypassed.

     

    Please do let me know how you go on this.
    Regards,
    Earl

    • Sharon_BCT's avatar
      Sharon_BCT
      Experienced Cover User
      2 years ago

      It is an Online File.

       

      Nobody has changed users settings.

       

      The password stopped being asked for after we were upgraded to 2023.8.

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 years ago

        Hi Sharon_BCT,

        Thanks for confirming and my apologies for the late response. Can you please try to logout then log back in and see if it's the same issue?

        Thank you!
        Regards,
        Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.