Forum Discussion

Angela28's avatar
Angela28
Trusted Cover User
7 months ago

Passwords / User Access

Hi Everyone,    I've been managing a few different accounts online by signing in with my my.myob login. By doing this, I'm never prompted for a username or password for the files.    I have no U...
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  • Princess_R's avatar
    Princess_R
    7 months ago

    Hi Angela28,

     

    I see you're having trouble sending me a private message. No stress, I'm here to help. I've had a look at your account and done a bit of magic with a fix script that should sort out your user access issue. Try logging out and then back in using the Administrator User ID with no password. You should be able to see the User Access menu then. 

     

    Feel free to post anytime you need further assistance.

     

    Cheers,

    Princess

Angela28's avatar
Angela28
Trusted Cover User

Hi Princess,

 

Admin with no password hasn't worked for this file. 

 

I've figured out the password for the other file, but it has no User Access option once the file has been opened. 

 

Regards,

Angela

Princess_R's avatar
Princess_R
MYOB Moderator
7 months ago

Hi Angela28,

 

I understand that you're having trouble accessing the User Access option for a file in MYOB. This can be a bit tricky, but let's try to resolve it. Could you please confirm if you're missing the User Access tab from the Setup menu? If yes, kindly try to navigate to the File menu, click on Switch company file user, and take a screenshot of the User ID window. This is to verify if you are logged in as the administrator user ID. 

 

I look forward to hearing from you soon.

 

Cheers,

Princess

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