Rename online myox file
I have an online MYOB AccountRight file which I'd like to rename, as in rename the actual myox file that appears in the backup zip, not just the company name. I have tried the following without s...
Forum Discussion
Hi bradtaylor1,
Thanks for your post and welcome to the Community Forum ! Our help article Changing the name of your AccountRight company file has instructions on how to rename an online file or a local back up file. If the online method hasn't worked for you, are you able to take a back up of your online file and try to rename the back up local file.
If you manage to do this successfully, you can then restore the file online to replace the one that's in the cloud. If this doesn't work can you please attach screenshots of the renamed file and a screenshot of how it appears when you login.
Do let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi Melisa,
Thank you for your reply.
Yes I have tried both changing company name under preferences as described in your link and restoring from a properly named myox backup file, but it still doesn't fix the issue. Each time I perform a backup, the file inside the resultant zip is old and unchanged. Screenshot attached.
It feels like I need a MYOB engineer to go into the file system and rename the actual file. The call centre in KwaZulu-Natal refuses to escalate or transfer calls to actual support people in Australia so unresolved issues like this remain unresolved.
Regards,
Brad
Hi bradtaylor1,
Sorry to hear that hasn't worked for you. So I can take a look into this further, are you able to confirm if you're using a local computer or is the file stored on a server ?
Hi Melissa,
As indicated in the subject line, this file is online (hosted by MYOB), not on a local computer.
This is becoming urgent as users are now seeing the incorrect filename (as opposed to the correct company name) in AccountRight recent items.
The South African call centre has failed to resolve the issue and refuses to escalate to an Australian technician. (By the way I am now on hold again for the call centre with an estimated wait time of 80 minutes and I know when I get through they will have no idea how to fix it and again fail to resolve it. MYOB needs to address this general issue with their client support services.)
Please discuss with an Australian technician as a matter of urgency.
Regards,
Brad
PS: please also read this full thread so we don't have to revert to basics like "is the file online" which has been clairified since the beginning. A lot of troubleshooting and attempted fixes have already been tried so please also refamilarise yourself with what's been done. Next step is an Australian technician who has technical knowledge and actual access to the file system!
