Forum Discussion

BFAV's avatar
BFAV
2 years ago

Stuck - No access to company file due to backing up

Good morning,   I am unable to sign into my company file and keep receiving:   Backup in Progress The company file is currently backing up. You can sign on once the backup is complete.   I hav...
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi BFAV

     

    Thanks for your post. Please allow me to extend you a very warm welcome to the Community Forum. I hope you find it a useful tool.

     

    I've arranged for the company file to be reset back to Active for you. This should allow you to login back into that company file as intended. Please restart AccountRight then access the file again.

     

     

    Let me know how this goes and if we can provide any further assistance here on the forum.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.


    Cheers,
    Leneth

Leneth_A's avatar
Leneth_A
Former Staff

Hi BFAV

 

Thanks for your post. Please allow me to extend you a very warm welcome to the Community Forum. I hope you find it a useful tool.

 

I've arranged for the company file to be reset back to Active for you. This should allow you to login back into that company file as intended. Please restart AccountRight then access the file again.

 

 

Let me know how this goes and if we can provide any further assistance here on the forum.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.


Cheers,
Leneth

BFAV's avatar
BFAV
2 years ago

It worked. 

Thank you very m,uch for your promt action. 

 

 

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    2 years ago

    Hi BFAV

     

    You're most welcome. Thank you as well for your patience. We're glad to hear we're able to fix it for you.

     

    We do have a question for you that can help us improve our service.

     

    Are you satisfied with the response provided ? YES or NO
    Did we solve your concern? YES or NO

     


    Please don't hesitate to post again if you need help in the future.

     

    Cheers,
    Leneth

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