Forum Discussion

DavidNazz01's avatar
DavidNazz01
2 years ago

Transfer of Subscription

Hello, we have a subscription for MYOB that is currently with our accountant however, we are looking to transfer this to our own account. 

 

Could you please let me know how we transfer the subscription from our accountant to myself but keep all the files the same?

  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi DavidNazz01, 


    Thanks for posting your concern in the forum. 

     

    I understand your need to separate your file from your Accountant's serial number. In my understanding, the outcome you are looking into could be achieved by doing a serial number removal. This will remove the serial number of the file so you could activate the file in a different serial number. I suggest reading through this article, Serial Number Change or Removal. 

     

    Let us know if you require any other assistance. 

     

    We're happy to help.

     

    Thanks,
    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi DavidNazz01, 


    Thanks for posting your concern in the forum. 

     

    I understand your need to separate your file from your Accountant's serial number. In my understanding, the outcome you are looking into could be achieved by doing a serial number removal. This will remove the serial number of the file so you could activate the file in a different serial number. I suggest reading through this article, Serial Number Change or Removal. 

     

    Let us know if you require any other assistance. 

     

    We're happy to help.

     

    Thanks,
    Genreve

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.