Forum Discussion

Laurel8165's avatar
Laurel8165
Contributing User
5 years ago

Constant Timeout on reports

I'm running AccountRight 2019.4 and when attempting to run sales reports or custom reports, I am constantly experiencing operation timeouts. Is there a simple solution to this? Other members of our b...
  • Tracey_H's avatar
    Tracey_H
    5 years ago

    Hi Laurel8165 

     

    Thanks for your post. If you are trying to run reports with a large volume of information you can receive a timeout error as the systems tries to pull in all of requested data. Taking the file offline or reducing the amount of information can allow you to run those reports. 

     

    Additionally, we do have a timeout extender, which has helped some users overcome these timeout errors.

     

    Please let me know if you continue to have issues.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Laurel8165's avatar
Laurel8165
Contributing User

Hi,

 

I have had an IT professional follow the steps in the Timeout Extender, however I am still having the issue.

 

These are not particularly large volume reports, for example one is a week of sales from a very short list of customers. 

 

I can run other types of reports, for example aged debtors or payables. 

 

Do you have any other tips?

Tracey_H's avatar
Tracey_H
Former Staff
5 years ago

Hi Laurel8165 

 

Sorry you're still having this problem.  Our developers are working on these timeout errors. In the meantime you can try taking your file offline (if it's online) and run your reports, which I do understand is not ideal. You can also try the tips in this help article - Speed and performance tips 

 

Please let me know how you get on.

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