Forum Discussion

rbray's avatar
rbray
Experienced User
3 months ago

Exporting expanded GJ for 23-24FY

Hi all,    I need to export the above-mentioned report; however, I am getting the below msg every time (on both desktop and web).    Sorry, we couldn't export this report. Try exporting again aft...
Princess_R's avatar
Princess_R
MYOB Moderator
3 months ago

Hi rbray,

 

I get how hassle it can be to run into errors while exporting reports on both desktop and browser platforms. I've replicated this on my end, and it seems that I can export the report without any issue. To help you out, let's try a few steps to troubleshoot this issue:

  • Export Other Reports: Try exporting different reports with the same date range to see if the error persists.
  • Clear AccountRight Cache: Sometimes, the system might be temporarily overloaded. Clear your AccountRight cache, wait a few minutes, and then try exporting the report again.
  • Update Software: Ensure you are using the latest version of MYOB software.
  • Check Report Size: If the report is particularly large or complex, it might be exceeding the export limits.

Feel free to get in touch if there's anything else I can assist you with.

 

Cheers,

Princess

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