PC Laptop
isn't clearwater a sampler file?
the sample files in clearwater only go up to May 2020, I tried a few GST reports one day in 2019 but nothing came up at all.
SEE ATTACHED are my laptop system specs
Hi bamma
Thanks for your post. Can I get you to close AccountRight completely and then sign back into that company file and see if you can run the report? If that doesn't resolve your issue can you please send me the diagnostic log so that I can investigate.
Additionally you may also want to apply the timeout extender.
Please let me know how you go with this
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Tracey, logging out & back in was my first option.
Time Out extender was applied to system back when I first had an issue with this back in Dec 2019 it didn't help.
A later upgrade seemed to solve the problem until that update came through with a fix.
There were other people having a problem accessing this report too back then.
Hi bamma
If I could clarify a couple of things:
The issue in the 2019.4 release was caused by a General Journal without a tax code and generated the error "There's no information to display" when the report opened. This issue was resolved in a later update. If I understand your post correctly you receive the error "Operation Timeout" and the report doesn't open. This indicates that it is a different issue to 2019.4.
The Timeout Extender is computer and version specific, this means that you do need to apply it to each new update if it is required. The extender wouldn't have helped with the 2019.4 issue as that was not a timeout, however, it may resolve it this time and would be worth a try.
Please do provide that diagnostic log previously requested so that I can see what is causing the report to fail. If I have misunderstood your issue please also provide a screenshot of the error you are receiving.
Also wanted to let you know that you can still work offline by backing up your file and restoring to the desktop. When you are ready to work online, back up the file and restore online.
Last time it was Time Out problem & when I rang a technician extended the time for me & still didn't work.
I have no idea how to get a diagnostic report & have no time to back up & restore to backup.
I just want to be able to get the report which I had been able to do up until October'20.
Hi bamma
You can get the diagnostic log by following the instructions in this post: Diagnostic log
Apologies if I didn't make myself clear, I wasn't saying that you need to take your file offline to run the report. I just wanted to let you know that even though we have removed check in/check out you can still work offline if required.
If you are having a timeout issue, the extender was applied to the 2019.4 version and as such will not work on any other version. You will need to apply it to the AccountRight version you are currently using. But before you do that, please send me that diagnostic log so that I can see if it is a timeout issue first.
