Forum Discussion

rach2's avatar
rach2
Experienced User
4 years ago

P&L Report

HI,   I'm trying to run a P&L report in Accountright. Whichever date range I enter I receive an error message 'the selected date range is invalid'
AccountRight Live
  • Steven_M's avatar
    Steven_M
    4 years ago

    HI rach2 

     

    As the script doesn't appear to be working as intended for you, I've arranged for the company file to be sent in for an investigation and possible repair.

     

    I've sent you a direct email with all the details in regards to getting that file sent in for an investigation and possible repair. All the information required is included in the email but do let us know if you have any questions about the process.

rach2's avatar
rach2
Experienced User

Thanks.

I have closed the financial year 2019 multiple times and 2020 multiple times but still no good.

My company information still says I'm in year 2019 and I still cant run P&L for 1/7/20 to 31/12/20.

Thanks, Rachel

 

Steven_M's avatar
Steven_M
Former Staff
4 years ago

Hi rach2 


If you have completed the File>>Close a Financial Year process i.e. select Next, ensure that the Your next financial year line is listing the new year (Your Financial year will be 2020, running from 01/07/2019 to 30/06/2020) before selecting Next and then Close the Financial Year, the financial year should be updated to be the new financial year.

 

If you are finding the financial year is not updating when completing that process can you indicate what the financial year and last month in the financial year is before the process - Setup>>Company Information and what the values are after the process. Also, knowing whether you are encountering an error message using that Close a Financial year process would be ideal as well.

  • rach2's avatar
    rach2
    Experienced User
    4 years ago

    Hi Steven,

     

    I have started to get this error message now. 

    Then it says year closed and then i try to close the next year and the process starts again.

    Thanks, Rachel

     

    • Steven_M's avatar
      Steven_M
      Former Staff
      4 years ago

      Hi rach2 

       

      Thank you for those screenshots

       

      We do need to look at arranging for a script to be run over the company file. To arrange for that can you confirm the following information:

      • Where the company file is stored i.e. online or local?
      • What the LAST FOUR DIGITS of the serial number is? - Setup>>Company Information
      • What is the company file ID? - Help>>About AccountRight
      • What is the conversion month listed in Setup>>Company Information? To the best of your knowledge, is that the conversion month that the company file was set up with?
      • rach2's avatar
        rach2
        Experienced User
        4 years ago

        Hi Steven,

         

        File is on line

        7097

        file ID 1

        Conversion Month July 2019

         

        Thank you, Rachel

    • OliverAva's avatar
      OliverAva
      4 years ago

      I have the same issue. Any tips for solution?  

      • Steven_M's avatar
        Steven_M
        Former Staff
        4 years ago

        Hi OliverAva 


        It is likely that we do need to arrange for the same script to be run over the company file for you. So we can look at going down that path would you mind confirming the following information:

         

        With the Setup>>Company Information window:

        • The conversion month
        • The current financial year
        • The last month in financial year

        The date range of the report you are needing to run

         

        In case we do need to look at arranging for that script to be run:

        • Where the company file is stored i.e. online or local
        • What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
        • What is the company file ID - Help>>About AccountRight

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.