Forum Discussion
Hi ChloeC ,
As Advanced is so configurable, I recommend checking with:
1) The site super-user. They may have set the permissions up in this way.
2) The site super user get in touch with their support partner if they need extra information.
There definitely are default GST reports & Inquiries that I would expect to be available, usually under the Taxes section.
From a technical side, the issue will be one of:
1) The user logging in doesn't have the right access rights. (User/Role/Branch/Restriction Groups)
2) The user logging in doesn't have the right role. (Some roles are restricted from tax information as part of license restrictions)
3) The menu has been customised to remove the options.
The thing I've seen go wrong most commonly is:
1. Once you permit/block 1 user type from accessing a screen, you need to make sure you explcitily set permissions for that function, because as soon as someone has a custom permission the default permission is treated as No access.
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