Forum Discussion

CindyGou's avatar
CindyGou
5 years ago

Work remotely

Hi  Currently we are considering to work remotely.   For Accountant Office, we know that's desktop version, is there anyway we can install on a laptop and share the same date with the one installe...
MattN's avatar
MattN
MYOB Staff
5 years ago

Hi CindyGou 

 

Thanks for your question, and welcome to the MYOB Community Forum - we hope you find it a useful resource.

 

This is a question we get asked occasionally - and even more so at the momemt due to Covid-19.

 

Accountants Office, and Accountants Enterprise are desktop Client/Server applications.  There are components that reside on your server - such as the SQL server, various Service applications, such as Lodgement and Backup services - and then there are workstation componets that are installed on your workstation to interact with the server components.

 

because of the nature of the application, the workstation softrware must be on the same network as the server components.

 

There are a few ways you can do this working from home - such as :

  • Remote Desktop Connections to a Remote Desktop Server or individual workstations in your practice
  • Remote Connectivity applications such as TeamViewer
  • VPN connections

I am currently writing a KB article to provide information about these - to help you and you team decide what options work best - and you can work with your IT provider on this.

 

I will publush the KB link here as soon as it's finished being written.

  • CindyGou's avatar
    CindyGou
    5 years ago

    Hi Matt,

     

    Thank you so much.

     

    Absolutely helpful.  Please keep us update when the article is available.

     

    Thanks again.

    • MattN's avatar
      MattN
      MYOB Staff
      5 years ago

      Thanks for your patience CindyGou.

       

      We've published the article "Working on MYOB AE/AO remotely" which provides a bit more information than what I have posted above.

       

      Note that MYOB support is not able to recommend one connectivity method over another, nor troubleshoot performance issues.  We've provided the inforamtion in this article to allow you to make informed decisions.

       

      Should you have any questions, please feel free to ask - and I will do my best to answer questions related to remote access technologies for you.

       

      Note that you will always get the best performance with MYOB AE/AO when you are using a physically wired connection in your office, to your office network.

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