Forum Discussion

Woodsy4's avatar
Woodsy4
Experienced User
5 months ago

Bank feed still not working

Hi,

 

I have had an issue for weeks now where the bank feed has been activated and the balance is coming through correctly, but no transactions are coming through.  I have a ticket 0168017 from the 9 April for the issue to be looked into.  

I will be going on leave soon and need this issue sorted for the person taking over.

  • Isaiah_C's avatar
    Isaiah_C
    5 months ago

    Hi Woodsy4,

     

    Thank you for the post. We have relayed the information to our bank feeds team. They are now checking on this and they might send you an email in regard to this issue. Rest assured that we are working on this to resolve it as quickly as possible.

     

     

    Kind regards,

    Sai

  • Umarrett's avatar
    Umarrett
    6 days ago

    My Bank feed is not updating in the morning since 10/09/2024. Anyone else have this issue?

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      6 days ago

      Hi Umarrett,

      Welcome to the Community Forum!

      If your bank feeds aren’t updating, you can contact your bank to check if there’s an issue on their end. I also recommend reaching out to our virtual assistant, MOCA. It’s designed to help with issues like this, so give it a try! You can interact with MOCA at myob.com/support for any queries or assistance. If MOCA can’t resolve the issue, our live chat team is available to assist further.

      Regards,
      Earl

    • KyleeB1's avatar
      KyleeB1
      Contributing User
      5 days ago

      Yes, we have had this issue for a couple of days now.

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        5 days ago

        Hi KyleeB1,

        If your bank feeds are not updating, please submit a support ticket at myaccount.myob.com. Our support team will be happy to assist you in resolving the issue.

        Regards,
        Earl

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    5 months ago

    Hi Woodsy4,

     

    Thanks for following up on this.

     

    As per checking the case number, we emailed you on 11/04/2024 requesting another screenshot of the bank statements as the first one is a bit blurry on the end of the team who's handling your concern. Kindly reply to that email with the screenshot. Please ensure to the include the bank statement from March 22 to present.

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

    • Woodsy4's avatar
      Woodsy4
      Experienced User
      5 months ago

      Hi Doreen, 

      Thanks for looking into this. 

      I did send the statements, but was never informed of any issue with the quality of the screenshots.

      I have sent them to Princess again via PM.

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator
        5 months ago

        Hi Woodsy4,

         

        Thank you for the post. We have relayed the information to our bank feeds team. They are now checking on this and they might send you an email in regard to this issue. Rest assured that we are working on this to resolve it as quickly as possible.

         

         

        Kind regards,

        Sai

  • Umarrett's avatar
    Umarrett
    5 days ago

    Apparently there is an issue but you can get it manually click on "Get Bank Transactions" and enter your credentials.

    • KyleeB1's avatar
      KyleeB1
      Contributing User
      5 days ago

      this hasn't worked for us over the last couple of days either.