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Anniej's avatar
Anniej
Experienced Cover User
2 years ago

Bank account glitch

I have called Myob 3 times last week with no one getting back to me. We have an urgent problem needing solving as it escalates each week.  Myob is taking money off our bank account every Thursday wi...
  • Steven_M's avatar
    Steven_M
    2 years ago

    Hi Anniej 

     

    Based on the screenshots of your reconciliation report and your bank statement it does look like you have matched all the transactions in that reconciliation with your bank account. Although you appear to have an error when you have reconciled the account, you have indicated that cleared transaction in your software is 3720.00 but in the bank statement it's 3270.00. You might want to look into that reconciliation error.

     

    If you are still generating an out of balance with your reconciliation after correcting that situation I would recommend reviewing Help Article: Resolving out of balance bank reconciliations.