Forum Discussion

ShellyMac's avatar
ShellyMac
Experienced User
5 years ago

Bank Feed - Credit Card has a credit from a supplier

Hello, In my Bank Feed under Credit Card, I have a credit from a supplier.  I purchased 2 items from this supplier (I use this supplier a lot) on my Credit Card, the total was $700 for both items.  ...
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi ShellyMac 

     

    Ticking Undeposited Funds will make the transaction appear in the Banking>>Prepare Bank Deposit window and in the undeposited funds bank account, not the main bank account that bank feeds will come through on.


    My recommendation would be to go to Banking>>Prepare Bank Deposit and see if the transaction is listed in the window. If not, go to Banking>>Bank Register>>Select the Undeposited funds account to see if the transaction is listed. Once you have navigated to the transaction go to Edit>>Delete transaction. This will delete that transaction so it can be re-entered selecting the desired bank account as required.

GDay53's avatar
GDay53
Ultimate Cover User
5 years ago

ShellyMac 

 

Welcome to the MYOB Community Forum, I hope you find plenty of useful information.

 

You would normally enter the Supplier Bill for the full amount then create a negative Bill for the Credited amount.

This would then go to the Purchases Register > Returns and Debits and highlite the negative bill and click on receive refund. The deposit to account being your credit card.

Now in the bank feeds click on find and it should find the transaction for you to match.

Have a read of the MYOB SUPPORT NOTE on Supplier returns, debits and refunds.

 

  • ShellyMac's avatar
    ShellyMac
    Experienced User
    5 years ago

    Hi GDay53,

    I did all what you suggested, but I ticked on UNDESPOSITED FUNDS, as I wasn't sure to tick on it or not.

    Now it will not come up in by bank feeds and I am not too sure how to change it or where to find it.

    Looking forward to your reply.  

     

    • Steven_M's avatar
      Steven_M
      Former Staff
      5 years ago

      Hi ShellyMac 

       

      Ticking Undeposited Funds will make the transaction appear in the Banking>>Prepare Bank Deposit window and in the undeposited funds bank account, not the main bank account that bank feeds will come through on.


      My recommendation would be to go to Banking>>Prepare Bank Deposit and see if the transaction is listed in the window. If not, go to Banking>>Bank Register>>Select the Undeposited funds account to see if the transaction is listed. Once you have navigated to the transaction go to Edit>>Delete transaction. This will delete that transaction so it can be re-entered selecting the desired bank account as required.

      • ShellyMac's avatar
        ShellyMac
        Experienced User
        5 years ago

        Hello Steven_M

         

        Last night the transaction it didn't turn up in my Prepare Bank Deposit, but for some reason it turned up in my Prepare Bank Deposit this afternoon under the Bank Account, so I just changed it to the Credit Card Account and it worked. It came up into my credit card feed and I have now allocated.  The Credited has gone and I didn't have to delete the transaction.  

        Thank you very much for you help.

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