Bank Feed Matching very SLOW
In the online portal, I am having issues with the bank feeds result being very slow to load. The bank feed transactions are fine and come through properly from the bank but the matching or allocating process is constant loading with the spinning wheel being displayed for up to 30 seconds between steps.
In the Bank Transaction page
Click to open transaction is quick.
Click to select 'match transaction' - spinning wheel for 10-30 seconds
Click to filter result to 'close matches' - spinning wheel for 10-30 seconds
Click to select transaction from the list is quick
Click to save selected transaction spinning wheel for 10-30 seconds (I can move to the next transaction while it processes but it usualy result in the match failing and I have to repeat.)
It doesn't seem to make any difference if the transaction is and 'Allocate me' or 'Possible match found' it still has the long wait with the spinnig wheel.
The spinning wheel used to display for a few seconds and maybe upto 10 seconds but now with each time the spinning wheel displays, I have to wait up to 30 seconds, it takes so much longer to match and reconcile 20-30 transaction per day. From 5-10 minute to now 30 minutes or longer with the majority of time spent waiting.
I have read other posts around various online performance issues and the suggested fixes but nothing has changed the performance I am getting in the bank transaction page. We have business grade dedicated fibre internet and my computer is exactely the same as it was a month or so ago when it wasn't a problem. I have checked antivirus software and other software but nothing is limiting or restricting performance. I don't have viruses or other issues with the computer and it works how you would expect. Nothing has changed except how long it takes the MYOB online software to display and save results during the bank feed transaction matching/allocation process.
Is anyone else having the same issue?
MYOB - do you have any suggestion other than the 'check these online performance issues' because I have already done that multiple times.
Thanks.