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Stephenchico's avatar
Stephenchico
Experienced Cover User
2 years ago

BANK FEED

I recently lost my credit card and it was replaced. Bank feed still shows the balance of the lost credit card while the bank has transferred it to the new card. I paid the amout owing on the lost car...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi Stephenchico, 

     

    Thanks for reaching out. 

     

    I understand how important it is that both credit cards have the right ending balances. I would suggest doing a transfer money transaction from the old credit card to the new credit card for the transactions that are supposed to be on the new credit card and the balance. For merging the two cards, this won't be possible but we just need one bank feed to function and inactivate the ledger account for the old credit card.

     

    Feel free to clarify if you have questions or need further information. 

     

    We look forward to your response. 

     

    Cheers, 

    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Stephenchico, 

 

Thanks for reaching out. 

 

I understand how important it is that both credit cards have the right ending balances. I would suggest doing a transfer money transaction from the old credit card to the new credit card for the transactions that are supposed to be on the new credit card and the balance. For merging the two cards, this won't be possible but we just need one bank feed to function and inactivate the ledger account for the old credit card.

 

Feel free to clarify if you have questions or need further information. 

 

We look forward to your response. 

 

Cheers, 

Genreve

  • Stephenchico's avatar
    Stephenchico
    Experienced Cover User
    2 years ago

    Thank you that seems to have worked. It does seem a bit wierd have the bank feed different to the Zero balance achieved on the lost card. Inactivating it will put it out of mind. thanks again.

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