Hi Amber4
Please send me your product serial number and last 4 digits of the impacted bank account by private message and I'll check if transactions are stuck on our end.
Hi Komal_S ,
Thanks for your reply.
I have checked 'Current' and 'Hidden' filers for the same period. The transactions in 'Current' show up without any issues, but it disappears after we approve it - it won't show in 'approved' filter after the approval.
We didn't hide any transactions for the period, so there is no transactions under 'Hiden' filter.
Regards,
Amber
Hi Amber4
In that case, please close the AccountRight app, clear AccountRight cache and then try going to the Bankfeeds section again. Let us know if the approved transactions then appear.
Hi Komal_S ,
I have tried and also asked my colleague tried clearing catche. It doesn't help and we still cannot see any approved transactions. And for your information, we have two bank accounts - only one has this missing transactions issue, the other one works all good. Thanks.
Hi Amber4
Please send me your product serial number and last 4 digits of the impacted bank account by private message and I'll check if transactions are stuck on our end.
