Forum Discussion

Maureenn's avatar
Maureenn
Experienced Cover User
2 years ago

Connecting credit card to bank feed

Hi I am trying to connect a new business credit card to the bank feed. When try to connect it takes me to online business banking portal and in the drop down menu, it only shows bank account, no cred...
  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi melswoodward,

     

    Thank you for your post. Please allow me to extend you a warm welcome to the Community forum. I hope you find it a valuable resource.

     

    I've consulted with the relevant team regarding the issue of linking Westpac credit cards to bank feeds, and it appears that currently, Westpac isn't supporting the direct feed of credit card transactions into MYOB. It seems to be a limitation at their end, which means that direct integration of credit card transactions into MYOB isn't currently available for Westpac cards. I understand that this could be inconvenient, your patience and understanding in this matter are highly appreciated.

     

    Please feel free to create a new post again if you've got questions or concerns in the future. I'm here to help.

     

    Cheers,

    Princess

melswoodward's avatar
melswoodward
2 years ago

I'm having the same issue with linking a Westpac Credit Card to my bank feed. When I go to Westpac only bank accounts are available to choose from, not credit cards. I had a previous card linked, we got a new one issued due to fraud on the previous card. Was this resolved for you? What was the solution?

Maureenn wrote:

Hi I am trying to connect a new business credit card to the bank feed. When try to connect it takes me to online business banking portal and in the drop down menu, it only shows bank account, no credit cards. 

 

I have connected credit cards before my filling out application form. However, I can not find that form this time.

 

Can someone please explain what step am I missing?

 

Thanks

 

  • Maureenn's avatar
    Maureenn
    Experienced Cover User
    2 years ago

    Hi Mel,

     

    I rang Westpac and they said they no longer provide bank feeds service for credit cards. They credit cards linked previously will have bank feeds service but new ones won't.

     

    They only provide bank feeds for bank accounts which is a shame.

     

    Thanks

    • melswoodward's avatar
      melswoodward
      2 years ago

      Thank you - very annoying from Westpac!

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        2 years ago

        Hi melswoodward,

         

        Thank you for your response. I completely understand your frustration. It's definitely frustrating when services or features we rely on suddenly change or become limited.

         

        If there's anything I can do to assist or if you need further information, please feel free to create a new post again. I'm here to help.

         

        Cheers,

        Princess

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      2 years ago

      Hi Maureenn,

       

      Thank you for sharing the information you received from Westpac regarding the issue with linking credit cards to bank feeds. We understand that it would be disappointing to learn that they've discontinued their service for new credit cards. We appreciate your understanding in this matter.

       

      Please feel free to reach out to us if you've got any concerns in the future. We're here to assist in any way we can.

       

      Cheers,

      Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi melswoodward,

     

    Thank you for your post. Please allow me to extend you a warm welcome to the Community forum. I hope you find it a valuable resource.

     

    I've consulted with the relevant team regarding the issue of linking Westpac credit cards to bank feeds, and it appears that currently, Westpac isn't supporting the direct feed of credit card transactions into MYOB. It seems to be a limitation at their end, which means that direct integration of credit card transactions into MYOB isn't currently available for Westpac cards. I understand that this could be inconvenient, your patience and understanding in this matter are highly appreciated.

     

    Please feel free to create a new post again if you've got questions or concerns in the future. I'm here to help.

     

    Cheers,

    Princess

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