Forum Discussion

ReneeL01's avatar
ReneeL01
5 years ago

Electronic clearing not showing in Reconcile Accounts

Hello   I'm going through and reconciling the usual accounts such as PAYG, Super, Trade Debtors/Credits etc but for some reason the Electronic Clearning account is not showing up and therefore not ...
  • Tracey_H's avatar
    Tracey_H
    5 years ago

    Hi ReneeL01 

     

    Can you please check if the Electronic Clearing account and Undeposited funds account have been marked inactive as this will stop them from appearing in dropdown lists for selection.

     

    You can check this in Accounts>>Accounts List>>open the account and make sure the Inactive Account box is not ticked.

     

    Fingers crossed this is the cause of your issue. Please do let me know how you go.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff

Hi ReneeL01 

 

Thanks for your post. It does sound strange that those accounts are not available for selection in the Reconcile Accounts window. If you can allocate transactions to them, then I would expect them to be available. If you go to Company Data Auditor>>Account Reconciliation do they appear in that list? Have you reconciled these accounts previously? Can you please try clearing the AccountRight cache and see it that resolves the issue.

 

I always reconciled all those accounts too, makes life so much easier doesn't it?

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

ReneeL01's avatar
ReneeL01
5 years ago

Thanks Tracey_H 

 

I thought it was strange too. I ran company auditor and was able to reconcile the accounts through there. But again this month I still can't reconcile through Bank Reconciliation.  I wondered if it was a setup/setting issue but the accounts appear to be no different to the other ones I can reconcile through there.

 

Thanks

Renee

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    5 years ago

    Hi ReneeL01 

     

    Thanks for updating me on this. I'm glad that you can at least reconcile those accounts through the Company Data Auditor. Can you please try clearing the AccountRight cache and see if that allows you to reconcile through the Reconcile Accounts window?

     

    Please let me know how that goes.

    • ReneeL01's avatar
      ReneeL01
      5 years ago

      Hi Tracey

       

      Clearing the cache didn't make a difference unfortunately.

       

      Thanks
      Renee

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        5 years ago

        Hi ReneeL01 

         

        Can you please check if the Electronic Clearing account and Undeposited funds account have been marked inactive as this will stop them from appearing in dropdown lists for selection.

         

        You can check this in Accounts>>Accounts List>>open the account and make sure the Inactive Account box is not ticked.

         

        Fingers crossed this is the cause of your issue. Please do let me know how you go.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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