Forum Discussion

ReneeL01's avatar
ReneeL01
5 years ago

Electronic clearing not showing in Reconcile Accounts

Hello   I'm going through and reconciling the usual accounts such as PAYG, Super, Trade Debtors/Credits etc but for some reason the Electronic Clearning account is not showing up and therefore not ...
  • Tracey_H's avatar
    Tracey_H
    5 years ago

    Hi ReneeL01 

     

    Can you please check if the Electronic Clearing account and Undeposited funds account have been marked inactive as this will stop them from appearing in dropdown lists for selection.

     

    You can check this in Accounts>>Accounts List>>open the account and make sure the Inactive Account box is not ticked.

     

    Fingers crossed this is the cause of your issue. Please do let me know how you go.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

ReneeL01's avatar
ReneeL01

Hi Tracey

 

Clearing the cache didn't make a difference unfortunately.

 

Thanks
Renee

Tracey_H's avatar
Tracey_H
Former Staff
5 years ago

Hi ReneeL01 

 

Can you please check if the Electronic Clearing account and Undeposited funds account have been marked inactive as this will stop them from appearing in dropdown lists for selection.

 

You can check this in Accounts>>Accounts List>>open the account and make sure the Inactive Account box is not ticked.

 

Fingers crossed this is the cause of your issue. Please do let me know how you go.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • ReneeL01's avatar
    ReneeL01
    5 years ago

    Hi Tracey

     

    This has fixed the issue!  I was sure I had checked the accounts weren't inactive but I mustn't have.

     

    Thanks for all of your help!

     

    Renee

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