Electronic payment issue
- 4 years ago
Hi kwrbt
Thanks for your post. The next thing I'd check is the Reconcile Accounts window for the applicable bank account. If the transactions don't appear in that window check the Pay from Account. Go to Transaction Journal, locate the electronic payment transaction and click on the zoom arrow to open the transaction. Make sure the Pay From Account is the correct bank account.
If those transactions are in the Reconcile Accounts window make sure they haven't been manually ticked. If they are ticked the software views them as already matched so won't show them as available for matching in the bank feeds window.
Please let me know how you go with this.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.