Forum Discussion

Dotay's avatar
Dotay
Experienced User
2 years ago

Electronic payments dupilcated

I prepared an elecronic payment for supplier 'A'. The statement amount was entered into the amount box and allocated against the invoices. There were six invoices in the suppliers MYOB file. These si...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi Dotay, 

     

    Thanks for posting your concern in the forum. 

     

    I understand how important it is that the payment values to our suppliers are all accurate. In my understanding, for each bill for supplier A, there were two payments each. Generally, if there are multiple payments in a certain bill, it's likely to have been recorded in different ways. Unfortunately, I could not explain how this happened. You will need to open the Journal Security Audit report to know how and when these transactions were recorded. 

     

    I would suggest opening the bills and clicking the history button. This will show the two payments applied to that invoice (payments transactions that have a blue arrow next to them are the transactions that were not yet processed and are still inside the Prepare Electronic Payment window). You can open the transactions with blue arrows next to them and delete them (edit > delete transaction). This will effectively remove the second payment and the credit in the Returns and Credits tab.

     

    Let us know if you require any further assistance with this.

     

    Thanks,

    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Dotay, 

 

Thanks for posting your concern in the forum. 

 

I understand how important it is that the payment values to our suppliers are all accurate. In my understanding, for each bill for supplier A, there were two payments each. Generally, if there are multiple payments in a certain bill, it's likely to have been recorded in different ways. Unfortunately, I could not explain how this happened. You will need to open the Journal Security Audit report to know how and when these transactions were recorded. 

 

I would suggest opening the bills and clicking the history button. This will show the two payments applied to that invoice (payments transactions that have a blue arrow next to them are the transactions that were not yet processed and are still inside the Prepare Electronic Payment window). You can open the transactions with blue arrows next to them and delete them (edit > delete transaction). This will effectively remove the second payment and the credit in the Returns and Credits tab.

 

Let us know if you require any further assistance with this.

 

Thanks,

Genreve

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