Forum Discussion

4 years ago

Employ payment not showing in bank feed

Hi. I paid 2 employees monthly salaries on the same date, in the same manner. one of them is matched and approved in the feeds, but the other one doesn't show up, even when i find the transaction. I...

Steven_M
4 years ago
Hi Dimple1

For a transaction to appear for matching within bank feeds in AccountRight the following conditions do need to be met:

The AccountRight transaction does need to have a similar date and amount as that of the bank transaction

The AccountRight transaction does need to have been recorded against the same bank account in AccountRight as the bank transaction that the feed has come in on

The transaction isn't already reconciled or marked as cleared

If you are not able to find the desired transaction when selecting the match option for a bank transaction the recommendation would be to ensure that the transaction is listed in the Bank Register for the appropriate account, date and amount. If those are true, you want to navigate to the Reconcile Accounts window to see if the transaction is listed. If it is listed, does is the transaction ticked? If so, its been marked as cleared and unticking that transaction should bring it up for selection in the Bank Feeds when matching.

Steven_M

Former Staff

Hi Dimple1

For a transaction to appear for matching within bank feeds in AccountRight the following conditions do need to be met:

The AccountRight transaction does need to have a similar date and amount as that of the bank transaction
The AccountRight transaction does need to have been recorded against the same bank account in AccountRight as the bank transaction that the feed has come in on
The transaction isn't already reconciled or marked as cleared

If you are not able to find the desired transaction when selecting the match option for a bank transaction the recommendation would be to ensure that the transaction is listed in the Bank Register for the appropriate account, date and amount. If those are true, you want to navigate to the Reconcile Accounts window to see if the transaction is listed. If it is listed, does is the transaction ticked? If so, its been marked as cleared and unticking that transaction should bring it up for selection in the Bank Feeds when matching.