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Sidd123456's avatar
Sidd123456
Contributing User
5 years ago

Import of Bank account

Hi All When i am importing a bank statement, it is showing error again and again.   I am importing the statement as follow-   1. I have selected spend money under File type and choose the OF...
  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi Sidd123456 

     

    For multiple spend money transactions to import successfully, you need to ensure that there is a blank line in excel after each spend money transaction as shown in the image :

     

     

    The screenshot you have provided does not have any blank lines to separate multiple spend money transactions, due to which the software treats it as one spend money transaction resulting into "Unbalanced transaction" error.

Tracey_H's avatar
Tracey_H
Former Staff

Hi Sidd123456 

 

As that error relates to an Invalid Account Number I would recommend checking that the accounts are in the AccountRight Accounts List. I would also check that they are Detail accounts and are active. You can also try removing the hyphen so the format is xxxxx instead of x-xxxx.

 

Please let me know how you go with this.

Sidd123456's avatar
Sidd123456
Contributing User
5 years ago

Hi Tracey

 

Thank you for your reply.

 

I have done the same as you said but it is still showing the same error.

 

Second reason for such error may be due to Match field, in match field it is not auto matching with the fields showing as star (*), see attached screeshot for your reference.

 

Kind check the same and request you to suggest so that i can import the statement as our working is affecting so much.

 

Thanks

  • CloverQ's avatar
    CloverQ
    Former Staff
    5 years ago

    Hi Sidd123456 

     

    Thank you very much for the additional screenshot, it's very helpful.

     

    This screenshot shows that AccountRight is unable to identify the format of the import file, therefore it's treating all import information to be a single field. When all the data is matched to the single 'Cheque Account' field, it will not be a valid account number.

     

    In order to import this account information, the import file needs to be a text file, so please save the content as a .txt file first. Then, since you are importing into the new AccountRight (v201x.x), a specific format is required so the corresponding 'Available fields' list is used. Please edit the text file and add {} in front of the content:

     

     

    Then please try importing again. Here is an example of correct matching:

     

     

    For future reference, whenever you encounter an import error or unsure of the import file format, the best way to start is exporting the same type of data from the version of AccountRight you are using. You can then open the exported file in Excel to compare its format and data with your import file, or simply use it as a template. Save the result back to .txt file for importing. 

     

    Please do not hesitate to let us know if you have any further questions. 

    • Sidd123456's avatar
      Sidd123456
      Contributing User
      5 years ago

      Hi Clover

       

      Thanks for your reply

       

      I have tried steps as per your message and came to one new error called unbalanced transaction (screenshot attached for your reference).

       

      I am also attaching sheet which i am uploading on software.

       

      Kindly check the issue and please suggest one complete solution for that so that we can commence our work

      • CloverQ's avatar
        CloverQ
        Former Staff
        5 years ago

        Hi Sidd123456 

         

        I'm not sure what you are importing this sheet into AccountRight as. What I'm referring to is when you choose Import/Export Assistant > step 2 - file type, what type of data did you select to import it as?

         

        The import file itself looks like a transaction to me. AccountRight is a 2-sided accounting system, it means for each transaction there needs to be a debit side and a credit side that balances. This import file only has one side of a transaction, hence the error unbalanced transaction. Additionally, depending what type of data you wish to import it as, (e.g. Spend Money/Bills/Journals), they would have different required import fields. 

         

        Therefore, as explained in my earlier reply, the best way to resolve import errors is export the same type of data from AccountRight with all fields ticked, and use it as the template. I'd suggest following this Help article, it explains the fields and format required for each type of data, and how to use an import template: Import and export fields.

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