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MayRahim's avatar
MayRahim
Trusted Cover User
2 days ago

Matching a debit and credit in bank feeds

I paid a customer with closed bank account which Westpac declined. I then correct the customer bank account and paid them.  I have ended up with a debit and credit for the amount in my bank feed (from the declined transaction) plus the proper transaction.  How do I deal with this in my bank feed.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator

    Hi MayRahim,

     

    Seems like you've run into a bit of a tricky situation with matching a debit and credit in your bank feeds due to a declined transaction and a subsequent correct payment. I found a thread that offers a solution on handling unmatched transactions and provides the guidance you need. You can check it out here

     

    Cheers,

    Princess