Forum Discussion

Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Missing Bank feeds (24/06/2022)

Hi everyone


Product: AccountRight (AU, NZ)


We are aware that clients are experiencing delays when attempting to retrieve their latest bank feed transactions. Our team is looking into the cause right now and we realise how important it is to resolve it as quickly as possible.

We apologise for the inconvenience and thank you for your patience during this time

To receive an email notification on the current status do select Subscribe (top right) to this post.

  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi Everyone


    The issue has been resolved and the bank feeds should now be delivered to the client files. 

     

    If you are having problems, please do start a new post and we'll be happy to help.

  • Steven_M's avatar
    Steven_M
    Former Staff
    3 years ago

    Hi Everyone

    Thanks for your patience, especially at this time of the year.

    Just a quick update to let you know current attempts to resolve this situation have been unsuccessful and our teams are continuing to work on it to resolve it as soon as possible. We'll have further updates when they come to hand.

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      3 years ago

      Hi Everyone


      The issue has been resolved and the bank feeds should now be delivered to the client files. 

       

      If you are having problems, please do start a new post and we'll be happy to help.