Forum Discussion

BRF1's avatar
BRF1
2 months ago

Online payment has been allocated but I don't have the money in my account

Hi, 

i have an online transaction that has been allocated by MYOB and is showing as "Money Settled" in the online payments, however i do not have the money in my account and my undeposited funds only has one side of the transaction.  How do i get the money deposited by MYOB?

  • SupportNoteGuy's avatar
    SupportNoteGuy
    MYOB Staff
    2 months ago

    Hi BRF1 - thanks for your question and sorry to hear about your missing online payment!

     

    I'd suggest contacting our payment support team who should be able to follow this up for you:

     

    Phone: 1300 783 674
    Email: payments_support@myob.com

     

    I hope this helps!

     

    Adrian

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