Forum Discussion

ryadre's avatar
ryadre
Trusted User
10 months ago

Online Payments not getting allocated (NZ)

Hi, I have started using the online payments feature. I have selected to pass on the surcharge.   I have selected 1-1000 Cheque Account to record payments, and 6-1800 Myob Merchant Fees for merchan...
  • ryadre's avatar
    ryadre
    9 months ago

    After an update to MYOB Accountright today, the online payment system and allocation is working as it should be, so there must have been an issue with it that they resolved. Thanks.

Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi, ryadre

 

To better understand the situation, I'd appreciate it if you could provide the following information:

  1. Screenshot of the invoice.
  2. Screenshot of your online invoice payment settings.
  3. Screenshot of your bank feeds window showing the $218.56 transaction.

Please make sure to remove any sensitive information before posting in the Forum.

 

Best regards,

Doreen

ryadre's avatar
ryadre
Trusted User
9 months ago

After an update to MYOB Accountright today, the online payment system and allocation is working as it should be, so there must have been an issue with it that they resolved. Thanks.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, ryadre

     

    Thank you for updating us.

     

    We're glad to know that the issue has been resolved. Please feel free to create a post again if you encounter any issues. We are here to assist you.

     

    Best regards,

    Doreen

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